Showing posts with label rants. Show all posts
Showing posts with label rants. Show all posts

Sunday, May 3, 2009

My Hiatus or why I can't walk and chew gum at the same time

Sorry Readers, its been 17 days since my last blog post. I don't blog when I am stressed and I've been a bit stressed.

I have been filling in at the local GS office for about a year and a half, working mostly the office managers job. Well, she retired suddenly and my boss asked me if I would fill in while they worked at finding a replacement. I told her I would and that I would be applying for the job myself. I think this threw her. She thought I wasn't looking for a full time job because that was what I had said 1 1/2 yrs ago. Well times have changed and I need to work. My long vacation of 6 1/2 yrs is over! My hubs took a cut in pay (as did everyone at the PD) so other officers would not be laid off. Yep, even essential services like police are feeling the pinch.

They posted the job on their website and on Craigslist. They got 150 responses! This is a nonprofit org, it doesn't pay a hella lot but people need jobs. My boss is now weeding thru the resumes and starting more weeding by conducting phone interviews. All this while I am doing the job that I have applied for, which is keeping the office functioning for the rest of the staff. I've been there 2 weeks now. I feel like this is a very long interview. That everything I do now will make or break me. I got to spend one day with the old gal to try and document everything she did so I can do it. Granted, I did do a lot of these tasks during her previous absences but just the things that had to get done. There was very little documentation from her or the main office on procedures and what was available was mostly poorly done. I am able to ask other regional office mgrs about what they do, but it looks like our gal was a bit lazy in her job and didn't keep up with a lot of the work so cleaning things up is job number one.

I decided to look good by taking on the half completed file audit of volunteer files. Turns out it hadn't been purged of old no-longer volunteering files for several years. This was due in part to the poorly written instructions from some VP in the main office that no one called them on to correct. Out of about 2400 files, about 800 were redundant. None of the other regional office mgrs can figure out how to get reports from the new database program (I figured it out and let them know what to do) so they just don't do stuff! Every regional office's files are a mess. I'm out to correct this at least for this office.

I've also taken the petty cash and put it on an excel spreadsheet in a shared folder so the rest of the staff can see what we have if they need it. It was keep on a paper ledger locked in the box.

I'm starting to catalog what we have in our lending library and equipment depot and creating a database to better track where our stuff is and to ensure we don't double reserve things.

I'm working damn hard because I want this job. Even tho my boss says that as a full time employee I would need to give up my volunteer role as a troop leader to both my troops due to conflict of interest. This was troublesome to me, but I can work around this by being an involved parent, a very involved parent!

My boss is getting married June 13th and taking a couple weeks off for her honeymoon. It's a small wedding so she is not too preoccupied but she needs to do all these interviews before then. Also, she was told by main office that we need to move our office by June 30th. She is in charge of finding a new larger space that we can afford. She had 3 good possibilities take she took her boss to last week. Her boss shot them all down. So not only does she have to hire a new office mgr, she has to find a new location. The move will occur while she is gone and while an other staff person is gone. This leaves 3 staff to do the move, one of which may be a brand new clueless office mgr (my hopes is that clueless person is me!)

So wish me luck. I'm just hoping that it doesn't turn out that someone else gets hired and I get asked to train them and to also stay on to help with the move. As upsetting as this thought makes me, I will probably do it. Doormat is my middle name.

Thursday, March 19, 2009

Customer Service, please God, help me!

Customer Service: Bank of DumbFuck, this is Stacey. How can I help you?
Me: Hi, Stacey. I'd like to know when I can expect my new Visa debit card.
CS: Ok, I just need to ask you a few questions to verify your identity. What is your name?
Me: Christine O
CS: Thank you Christine. What is the name of your pet?
Me: Charlie
CS: That's not correct.
Me: Figaro?
CS: Try again
Me: Cleo? Panda? Jet? Jackie? Bruce?
CS: Bruce who?
Me: Bruce Lee!
CS: Correct. Now where is your account located?
Me: Washington
CS: What city?
Me: my small town?
CS: Try again? Where did you open the account
Me: Well, I was working for Bank of DumbFuck so maybe Big City?
CS: Correct. Now how can we be of service to you?
Me: I want to know when I'm getting my Visa debit card. It's been 10 days and I just want an idea of when it will get here.
CS: Your card went out in February.
Me: No, that card is disabled. I'm talking about my new card with the new number since the old one had fraud on it.
CS: I don't have a record of a new card being issued.
Me: I was told on the 7th that because of fraud I would be getting a new card with a new number in 7 to 10 days.
CS: That's 7 to 10 business days.
Me: So its coming?
CS: I don't show a record that CS ordered you a new card. There is an alert on the old card. I can remove that alert for you.
Me: No! I destroyed the cards as per CS instructions. I need new cards with new numbers. I have had fraud on that old account number, do not take the alert off.
CS: The fraud dept can not issue new cards, you would have needed to talk with CS to order a new card. Our records show that you didn't speak with CS.
Me: I did speak with CS. I called this very same number and they told me they would issue me a new number and new cards.
CS: Our records show that you didn't speak with CS.
Me: Fine! But if I didn't speak with CS, how come I knew that it would take 7 to 10 days for a new card?
CS: That's 7 to 10 BUSINESS DAYS, Ms O.
Me: (ha!, I'm no longer Christine but Ms O.) That's Mrs O.
CS: Excuse me?
Me: Okay, let's just back up. I need new debit cards.
CS: I can issue replacement cards that will arrive in 7 to 10 business days.
Me: With a new number, right?
CS: If that is what you want.
Me: Well considering that someone in India has the old number I guess that would be the smart thing to do then, eh? Can you expedite this? As it really is CS's fault that it's been 10 days and I still don't have my new cards.
CS: We are unable to expedite this. It will be 7 to 10 business days. And for security reasons, each card will be sent separately.
Me: But if each card has the same number and one doesn't arrive, then won't you have to cancel both cards?
CS: That's correct.
Me: So why send them separately?
CS: For security reasons.
Me: Whatever!
CS: So Christine, is there anything else I can help you with?
Me: (so it's back to BFF and first names) No Stacey, you have been helpful enough.
CS: Thank you for banking with Bank of DumbFuck.

Friday, February 27, 2009

Can you get detention for cursing the Principal's wife?

I made costumes for my daughter's school play, 3 of 6 bird girl dresses for Suessical the Musical. I had a week to do this and I got it done. It was an awful pattern, awful fabric, missing instructions but I got it done. Someone else was doing the other 3 costumes.

So this other someone doing bird girl outfits (who just happens to be the Principal's wife), gets her supplies the same day as me. It's now been 2 weeks since she got them. The drama teacher is upset as he wanted them a week ago. It's now almost the weekend and she is going away. So she calls me and asks me if I can finish what she started. Of course, I say, because I'm a team player and the show must go on. She drops by and gives me what she has. She has cut the fabric out. And sewn a few darts. That's it, almost 2 weeks and she did something that I got done in about 20 minutes. And she also put a huge scorch mark on the back of one. It also turns out she cut one out too small and she hopes I can fix it, maybe put some panels in or something. Oh yeah, and can I get this done by Monday?

So I spent many hours sewing today. I went back to the fabric store to get more fabric for the ruined outfit. Today is also the first day of 2 weeks of Girl Scout cookie sales. So when I'm not at the grocery store with Girl Scouts peddling cookies, I will be cursing this woman who bailed on the costumes.